How many hours does the emergency department follow up office open?
Staffed by two full-time registered nurses, two part-time registered nurses, and three clerks, the Follow-Up Office is open seven days a week, 365 days per year, for 10 hours per day. Salaries are paid by the Department of Emergency Medicine, which also purchases all supplies and equipment.
Why do we need follow up services at crisis centers?
Follow-up services offer a powerful level of care that fills this need, is cost-effective, and for which crisis centers are uniquely positioned to administer. Follow-up after discharge is an effective and important intervention to reduce suicide.
How many follow up calls are made in an emergency department?
Work sheets are created to follow every result to completion, and 50-60 patient follow-up calls are made daily. A progress note is created for the purposes of patient education and becomes part of the permanent medical record.
What happens in the follow up office after discharge?
Housed in the Follow-Up Office, a highly specialized team of RNs and clerks inform patients about diagnostic tests completed after discharge, communicate with primary care and other community providers, and field calls from patients who have questions or concerns after leaving the hospital.
How to follow up with a Lifeline crisis center?
Across the Lifeline network, protocols are currently being developed for using text and email for follow-up. The offer of email to follow-up has been used by some centers when the person窶冱 initial contact with the center is via chat.
Is there an emergency department follow up office?
According to Specht, similar offices do exist in other EDs, however their scope of work and resources is not as comprehensive as theirs. Specht cautions hospitals to consider the costs and resources involved before launching a similar program, but she says the requirements are minimal.
Housed in the Follow-Up Office, a highly specialized team of RNs and clerks inform patients about diagnostic tests completed after discharge, communicate with primary care and other community providers, and field calls from patients who have questions or concerns after leaving the hospital.
How to improve follow up on crisis calls?
While crisis service staff coded these callers as nonsuicidal, at follow-up nearly 12% of them reported having suicidal thoughts either during or since their call to the center. The need to conduct suicide risk assessments with crisis callers and to identify strategies to improve referral follow-up is highlighted.